LIII IT Support Engineer

MUST APPLY THROUGH THIS LINK: https://grove-networks.breezy.hr/p/31e80a0e94aa-liii-it-support-engineer

About Grove Networks

Grove Networks has been in business since 2000 and in 2015 was ranked #264 Managed Service Provider world-wide and #1 MSP in Miami-Dade by MSPmentor Global 501. We were also recognized and nominated for the "Shooting Star Award" by the Coral Gables Chamber of Commerce as a company that has made an effort to hire, mentor and promote young professionals!

Our passion is helping small-businesses become more successful through our proven technology processes.  We are committed to our team and want to see our employees (you) succeed. We are 100% committed to your success and stand behind our team!

We are looking for top performers in IT service roles who have developed a keen technical awareness that enables their ability to identify and resolve technical issues appropriately and in a timely manner.

People acknowledge your passion, integrity, and professionalism. You have excellent organization skills and great attention to detail.  You are goal oriented, are self-driven, with a strong work ethic and work well with minimum supervision in a team. You have a sense of urgency for delivering value to customers. You thrive in a fast-paced technology service environment. 

• Passion, professionalism, commitment, excellence and integrity are our core values.
• 3+ years of advanced experience. 5+ years of experience and college education is preferred.
• Working understanding of Managed Service Provider (MSP) support, technology documentation, VMware vsphere, WMware view, Windows server and desktop, WAN & LAN connectivity, routers, firewalls, Active Directory, Office Productivity Applications, and security is required.
• Advanced understanding of network documentation, ITIL, OpenDNS, Office 365, SIP VoIP, networking, security, business applications and storage (NAS and SAN) are desired.
• MCSA+, VCP, and CCNA certifications are preferred.
• Experience with ConnectWise PSA, LabTech RMM, Fortinet, HP PSG and Enterprise, Ruckus Wireless, Allworx VoIP, Datto, RapidFire, HIPPA, Storagecraft, Veeam and APC are highly regarded.
• Excellent verbal and written communication skills
• Multi-lingual (English and Spanish) preferred

Grove Networks offers:

• Competitive compensation program
• Outstanding benefits package (including medical, dental, vision, life & disability insurance)
• Profit Sharing Plan
• Employee Referral Bonus Program
• Ongoing training opportunities

  MUST APPLY THROUGH THIS LINK: https://grove-networks.breezy.hr/p/31e80a0e94aa-liii-it-support-engineer